PeakRefund policy
Local review draft adapted from the existing website policy. Business and contact details must be confirmed before publication.
Before a longer subscription
The existing policy recommends testing the service before choosing a longer plan. Ask support about the available trial or short-term options; this page does not promise a free trial.
Eligibility
A technical problem that support cannot resolve may qualify for a refund. Contact support within seven days of purchase, explain the issue and your device, and give the team a reasonable opportunity to fix the problem.
Request and processing
Send your order details and a description of the problem to support. The team reviews the request. Approved refunds go back to the original payment method; the payment provider may take several business days to show the credit.
Situations that may be excluded
The existing policy says refunds may not apply to problems outside the service’s control, including unstable internet, incompatible hardware or a breach of the terms. Eligibility is reviewed against the policy rather than guaranteed automatically.